GDPR Compliance Statement

Last Updated: June 23, 2026

Our Commitment to GDPR

neo-sparrow is committed to protecting your personal data and respecting your privacy rights under the General Data Protection Regulation (GDPR). This page explains how we comply with GDPR requirements and what rights you have regarding your personal information.

Data Controller Information

For the purposes of GDPR, the data controller is:

neo-sparrow
42 Shoreditch High Street
London E1 6JE
United Kingdom
Email: [email protected]

What Personal Data We Process

We may process the following categories of personal data:

• Identity Data: Name, business name, job title
• Contact Data: Email address, postal address
• Technical Data: IP address, browser type, device information, cookie data
• Usage Data: Information about how you use our website and services
• Marketing and Communications Data: Your preferences for receiving marketing communications
• Project Data: Information you provide about your video production requirements and business needs

Legal Bases for Processing

We only process your personal data when we have a legal basis to do so. Our legal bases include:

• Consent: You have given clear consent for us to process your personal data for a specific purpose
• Contract: Processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract
• Legal Obligation: Processing is necessary to comply with the law
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your interests and rights do not override those interests

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal data we hold about you. This enables you to receive a copy of your data and verify that we are processing it lawfully.

Right to Rectification

You have the right to request correction of incomplete or inaccurate personal data we hold about you.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, including where:

• The data is no longer necessary for the purposes for which it was collected
• You withdraw consent and there is no other legal ground for processing
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

Right to Restriction

You have the right to request restriction of processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis, or where we use your data for direct marketing purposes.

Right to Withdraw Consent

Where we rely on consent as the legal basis for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

Right Not to Be Subject to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, which produces legal effects or similarly significantly affects you.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us:

• Email: [email protected]
• Write to: neo-sparrow, 42 Shoreditch High Street, London E1 6JE, United Kingdom

We will respond to your request within one month. In some cases, such as complex requests, we may extend this period by two additional months, but we will inform you if this is necessary.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Retention periods vary depending on:

• The type of data
• The purpose for which it is held
• Legal and regulatory requirements

When determining retention periods, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and whether we can achieve our purposes through other means.

Data Security

We have implemented appropriate technical and organizational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection and security
• Incident response procedures

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by GDPR.

International Data Transfers

When we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission
• Transfers to countries with adequacy decisions
• Other legally approved transfer mechanisms

Children's Data

We do not knowingly collect or process personal data from individuals under 16 years of age. If we become aware that we have collected data from a child without appropriate consent, we will take steps to delete that information promptly.

Updates to This Statement

We may update this GDPR compliance statement from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a notice on our website.

Complaints

If you believe we have not complied with GDPR requirements, you have the right to lodge a complaint with a supervisory authority. In the United Kingdom, the relevant authority is:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk

Contact for Data Protection Matters

If you have questions about this GDPR compliance statement or our data protection practices, please contact us at [email protected].